This study explores the ways in which e-hailing has influenced local urban mobilities using South Africa as a case study. Many trends were noted in this study of Johannesburg Uber users including an indication that Uber has generated a new userbase of taxi cab services. Results also showed ...
• Africa Ride:its south Africa based online taxi booking app. It was launched in 2017 and gained much momentum because of accepting payments via mobile services. • Jekalo:launched in 2015, the platform served people, car owners, and riders as well. The app allows the car owners to pr...
Firstly, Accra and Kumasi are two of the major cities in Sub-Saharan Africa where major TNCs, including Uber and Bolt (formerly Taxify), have been providing app-based ride-hailing services for over half a decade now (Agyemang, 2020; Boateng et al., 2022). Currently, over ten ride-hail...
In the last few years, two-wheeled motorcycle-based e-hailing services have become popular in many developing and emerging economies – especially in Sub-Saharan Africa and South-East Asia. These services are not only available in places where traditional motorcycle taxis were already in use as ...
JOHANNESBURG (South Africa)QUALITY of serviceEXPLORATORY factor analysisCUSTOMER satisfactionPASSENGERSThe study examines the service quality dimensions of e-hailing taxi services for passenger flow in Johannesburg. The objective is to determine the major service quality characteristics that affe...
Uber was introduced in 2013, with Taxify following in 2016, as 'e-Hailing apps' which utilise the digital network economy to deliver mobility services. These apps have impacted mobility within Johannesburg, especially for the youth who have demands not completely met by public transport. This ...
E-hailing taxi drivers, as part of their driving task, provide transportation services using digital interfaces frequently, which causes distraction at a higher level relative to other drivers’ scenarios. Several studies proved that distraction caused by driving behavior affects remarkably on driving sty...