However, studies on user satisfaction with e-hailing services have received less attention. Therefore, a study conducts to measure the satisfaction index of e-hailing services based on the co-creation value. The study uses the co-creation value model, the DART model, as the basis for improving...
Service Quality Performance of E-Hailing Services in Sarawak, Malaysia doi:10.22059/jitm.2025.99921Journal of Information Technology Management (JITM)Rosli, Anita
that in the long term when public transit provider changes the service frequency according to the ridership, (1) the optimal connecting point remains at the same location, and (2) all public transit users in the suburb side of the optimal connecting point shifts to feeder e-hailing services....
Despite the rapid popularity of e-hailing services, there are major public concerns pertaining to cyber security behavior issues both to the passengers and the drivers such as hit and run accident, robbery, rape, sexual harassment, murder, rude drivers and grab driver scams. Hence, this study ...
Abstract The provision of on-demand door-to-door trips within the hailing sector has experienced significant disruptions in the last years due to the advent of ride-hailing services. The evolution of the sector is ongoing and one of the latest novelties is the introduction of e-hailing, which...
The use of e-hailing services for passenger transport under mass gathering events is a double-edged sword. On the one hand, it supplements to buses by offering additional transportation capacities, and provides an attractive alternative for passengers who would like to pay more for comfortable door...
6. Will this impact GrabFood, GrabExpress and other Grab services? No, it will not. The new e-hailing regulations only affects private car ride-hailing services, such as GrabCar, JustGrab, GrabCar Plus, GrabCar (Premium), etc. Taxis on Grab are not impacted. ...
However, the use of e-hailing services for speedy passenger evacuation is a double-edged sword. On the one hand, e-hailing vehicles supplement to buses by offering more transportation supplies; on the other hand, the large inflows of e-hailing vehicles and the time-consuming passenger-driver ...
App-based e-hailing ride services, which connect both drivers and riders through their GPS-enabled mobile devices, have rapidly developed into a viable transportation alternative for many travelers. This technology has changed the set of choices for travelers and has shifted travel patterns, most sig...
5. Will this impact GrabFood, GrabExpress and other Grab services? No, it will not. The new e-hailing regulations only affect private car ride-hailing services, such as GrabCar, JustGrab, GrabCar Plus, GrabCar (Premium), etc. Taxi services on Grab are not impacted. ...