eSanjeevani services eSanjeevani app provides a number of services to ease doctor-patient communication. The app provides for patient registration, token generation, queue management, audio-video consultation with a doctor, e-prescription, and SMS and email notifications, ser...
This study aimed to verify the user experience developed by the 'eSanjeevaniOPD' app and suggest ways to improve it. The sequential incident technique (SIT) revealed user concerns in every stage of the user journey and, therefore, improvement opportunities. Accordingly, a few attributes were ...