He said that nearly all sanctions (98.2 per cent) were imposed for missing a meeting with a work coach, which “can be quickly and simply resolved by attending another appointment”, while about half of these sanctions are “resolved” through the claimant asking for a “mandatory reco...
She then managed to speak to a work coach on the telephone after she told her she had Covid, but when she asked if communication could continue to be via telephone rather than the online journal, she was told: “No, we can’t do that.” She is also frustrated that, although she ...