The Duo Mobile application makes it easy to authenticate — just tap “Approve” on the login request sent to your iPhone. You can also quickly generate login passcodes, even without an internet connection or cell service.If you need assistance installing or using Duo Mobile, please contact ...
The Duo Mobile application makes it easy to authenticate — just tap “Approve” on the login request sent to your Android device. You can also quickly generate login passcodes, even without an internet connection or cell service.If you need assistance installing or using Duo Mobile, please ...
Provide your users with the ability to back up and restore their Duo Mobile app with Duo Restore. This feature allows Android and iOS Duo Mobile users to back up their Duo-protected accounts and recover them when they get a new device — no help desk ticket needed. ...
Hi Nat, I'm so sorry to hear that you are having trouble accessing your account. Did you recently get a new device, change phone numbers, reset your device or otherwise delete the Duo Mobile app? Any of these scenarios can cause the app to disconnect from your protected accounts. You wi...
Biometrics, security keys, and specialized mobile applications are all considered “passwordless” or “modern” authentication methods. Passwordless provides secure access for every enterprise use case (hybrid, cloud, on-premises and legacy apps). Duo is innovating toward a true passwordless future ...
passcode Authenticate the user with a passcode (from Duo Mobile, SMS, hardware token, or bypass code). sms Send a new batch of SMS passcodes to the user. Note that this will not actually authenticate the user (it will automatically return "deny"). Thus, if the user elects to do thi...
To receive pushes again, you will need to reactivate Duo Mobile.If you are an end-user: Reference this guide to reactivate your Duo account via the self-service portal. If you don't have access to the self-service portal, please contact your IT help desk and tell them you need help ...
below, please contact the IT help desk at your organization so they can restore access. If you are an end-user locked out of a third-party application like Facebook or Instagram, please seeWhat do I do if I’m locked out of Instagram, Facebook, or another third-party Duo Mobile ...
With Duo Restore, you can let your users back up and restore their Duo Mobile apps. With this feature, Android and iOS Duo Mobile users can back up their Duo-protected accounts and access them on a new device without submitting a help desk ticket. Conclusion Duo Mobile is a great way to...
"When we roll a technology out to users, we want to enable as much self-service as possible – not generate more help desk calls. This actually enables users – for example, they get a new phone and can easily get it enrolled." ...