The article reports on the new program introduced by Ritz-Carlton that is sure to bring planners some good karma. Under the Meaningful Meetings, groups booking 10 or more room nights at any Ritz-Carlton hotel or resort in the U.S. Canada, or the Caribbean can opt to have 10 percent of...
I left the hotel highly impressed with my customer experience, and while I wasn’t even a customer, I will be in the future. Why does Ritz-Carlton have such incredible customer service? What is its secret? The reality is, it doesn’t have a secret. The hotel’s customer service ...
Burns, Susan