Multi-vari also lends itself to non-manufacturing operations. We highly recommend Keki Bhote’s book, World Class Quality, which details the use of this tool. Normal Data –Data that forms a bell-shaped, symmetrical histogram –indicative of multiple, naturally-occurring random events. The 3.4 ...
A CTQ is a Critical to Quality product feature that must be maintained in order to meet customer expectations. CTQ’s are useful in helping product designers and manufacturing teams know where to focus their efforts in designing robust products and processes. Here are a few CTQ examples – ...
KPI’s can be defined at various levels in an organization, from the CEO to the sales team to the manufacturing floor. KPI Examples Earnings per share at the CEO level Average on-hold time for customers calling into a customer service center Overall product return rate for an engineering ...
Plan for within-product variation if necessary– sometimes the same characteristic can be measured in multiple locations on the same sample, and in these cases it’s a good idea to mark the item being measured to indicate where the measurement should take place. For example, if the diameter o...