in Electrical Engineering from the University of Illinois at Urbana-Champaign (UIUC) in 1996, M.Phil. in Physics from the University of Cambridge in 1997, and a Ph.D. in Electrical Engineering from UIUC in 2000. In 1999, he also performed research at the IBM T. J. Watson Research ...
Mulhern, Frank (1999), "Customer Profitability Analysis: Measurement, Concentration, and Research Directions," Journal of Interactive Marketing, 13 (1), 25-40.Mulhern, F. (1999). Customer Profitability Analysis: Measurement, Concentration, and Research Directions. Journal of Interactive Marketing, ...