Though merchants don’t usually have a good track record with chargeback disputes, there is a possibility of winning; however, when you consider the amount of time invested, the best defense against chargebacks (and refunds) is to prevent them from happening in the first place using a two-pr...
What's the difference between a chargeback and a refund? They may seem similar to the casual observer, however for merchants who experience chargebacks...
Handling chargebacks? In the event of a customer dispute (e.g. if an item hasn’t arrived, is damaged or has been charged twice):The issuer initiates the chargeback process at the cardholder’s request. It also reviews chargeback responses and assigns liability so that the dispute can be ...
The issuer reviews the chargeback response and supporting evidence. They will debit the cardholder's account again if the chargeback response is valid (and the merchant is right). However, if the issuer confirms the chargeback, the money stays in the cardholder’s account. In either case, the ...