Software delivery professionals, whether it be a UX person, a developer, QA, infrastructure engineer or whatever, are all directly involved in the so-called “production line”, but crucially, they are also expected to think outside of the box and innovate as part of their jobs. This is wh...
Some people get a bit carried away with the role of the Change Advisory Board in ITIL, and insist that every change must pass through some sort of CAB process (usually involving a monthly CAB meeting, where a bunch of stakeholders review all changes queued up for a production deployment, wh...
While the option to work from home was available at many organizations before the COVID-19 pandemic hit, this way of working has become a forced reality in certain industries. Lockdown restrictions are starting to ease up, but many companies are still enforcing or allowing their teams to work...