Previously, each of Deutsche Telekom’s contact centers had its own set of solutions. Now, the company has 180 agents in Germany that use Sprinklr Service for social customer care, improving both the customer and agent experience. Customers benefit from faster response times, as agents can access...
I have zero problems with Telekom or their customer service. Internet works good, I experienced only 2 times a connection problem in the last 5 years.I do get good offers for extending my contracts and as long as you do not need to look for the penny, I would recommend them. Date of...
At Telekom you can gain deep insights into our areas of work during your studies. Support us through an internship, a job as a working student, during your thesis or - if you have dropped out of your studies - with an apprenticeship or a dual study program. Internship for students ...
As part of Deutsche Telekom’s digital transformation, the company is using Camunda to automate customer service processes. Take a insider’s peek into one of the largest Robotic Process Automation (RPA) implementations in Europe to hear how Deutsche Telekom scaled to 3,000 bots, saving millions...
This article explains that Rene Obermann likes to pop unannounced into Deutsche Telekom retail stores to evaluate customer service firsthand. The question is whether DT's new chief executive can convince the company's 250,000 employees to care as much as he does. As Obermann took charge of ...
Modernizing its IT infrastructure with a new cloud-based ERP solution, LEMO realized that their existing WAN infrastructure wouldn’t be up for the task as network foundation for the new Oracle system. Based on technology from HPE Aruba, Deutsche Telekom implemented an SD-WAN solution which connec...
As part of Deutsche Telekom’s digital transformation, the company is using Camunda to automate customer service processes. Take a insider’s peek into one of the largest Robotic Process Automation (RPA) implementations in Europe to hear how Deutsche Telekom scaled to 3,000 bots, saving millions...
Deutsche Telekom actively participates in digital policy debates: responsible, fair and fact based. More information in our online special Customer Service Our approximately 90 million personal customer contacts in Telekom Service each year are all about clear expectations. More information in our on...
Deutsche Telekom is optimizing its internal processes for fiber optic marketing as quickly as possible, while providing customers with an omnichannel journey: Customers can use self-service to easily access relevant information and services as needed, or they can still consult internal customer advisors...
Telekom, the e& Group, Singtel, SoftBank Corp. and SK Telecom (SKT) want to establish a joint venture. Through the joint venture company, the five companies want to develop a large language model (LLM) tailored to digital assistants in customer service.© Deutsche Telekom / Norbert It...