Passengers are entitled to refunds under federal law if the airline cancels their flight. But if the passenger cancels, airlines generally provide only some form of credit or voucher, typically with a one-year expiration. Refunds have become a major source of airline consumer complaints ...
On Monday, when most other airlines had largely recovered from the software outage, as of 3 p.m. Eastern Time Delta had canceled or delayed a total of more than 2,000 flights within, into or out of the U.S., according to flight tracking websiteFlightAware. As of 3 p.m. Eastern, t...
Delta’s meltdown is reminiscent of the December 2022 debacle that caused Southwest Airlines to cancel nearly 17,000 flights over a 15-day stretch. After a federal investigation of Southwest’s compliance with consumer-protection rules, the airline agreed to pay a $35 million fine as part of ...
So mad at@Deltaafter flying over 12 hours 2day and just got my suitcase and im missing a whole wheel this was my favorite n now I'll never be able to use it again n the fact that Twitter was told as 1 of the best ways 2 reach you is also disappointin#DeltaAirLin...
(April 13, 1976). The Board noted that "there now appears to be developing a trend toward a higher rate of oversales" and that "oversales continue to be a significant cause of complaints received by the Board's Office of the Consumer Advocate."Id.(Footnote omitted.) For these reasons ...
Consumer advocates see the same pattern with Delta this month — the airline continues to blame the CrowdStrike outage while rivals such as American recovered quickly. Even United Airlines, the second-worst at cancellations, was back on track Monday. ...
Consumer advocates see the same pattern with Delta this month — the airline continues to blame the CrowdStrike outage while rivals such as American recovered quickly. Even United Airlines, the second-worst at cancellations, was back on track Monday. “It’s not about the thing that caused the...
Dow Jones Sustainability IndexNamed for the second consecutive year to the DJSI for North America, recognizing commitment to integrate sustainable practices into the workplace Executive Travel Magazine12 Leading Edge Awards for U.S. airlines including Gold for Best Domestic Airline-Airport Lounges, Best...
Delta pulled a familiar move by moving to a spending-only model for earning status, something American Airlines and United have already adopted. Starting next year, annual flying requirements are gone – all that matters is how much you spend with Delta. But in doing so, Delta also planned ...
held ahearingin May on the airline programs, at which they raised many of the issued covered in Buttigieg's letter to airline CEOs. Witnesses included consumer advocates and officials from three smaller airlines, but no representatives of the big four airlines that are covered by the new ...