As-a-service products — such as software as a service — have never been more popular. To increase client retention and operational efficiency, you need strong service delivery management (SDM) to meet your schedule, your budget, and your standards. Included on this page, you’ll find an ...
These proven best practices can help you optimize your IT service delivery: Implement the ITIL framework The Information Technology Infrastructure Library (ITIL) framework is a compendium of best practices for ITSM. This framework also provides a consistent, step-by-step approach to IT service deliver...
Set up a contractor selection process and conduct regular screeningto prevent stealing or poor service. Introduce loyalty programsto engage and retain your users. But above all you will need a reliable and skilled software development partner. We at Eastern Peak specialize in building on-demand econ...
Software Distribution [1] is a generic term (also called Software Delivery =-=[2]-=- etc.) for systems that can be used to configure, update, and manage applications. Primarily, this shift has entailed a m...
A look at best practices for Microsoft 365 Service Delivery Management. Contracts management and Optimization of your Microsoft relationship.
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Summary: Delivering software as a service (SaaS) has gained a lot of momentum. One reason this one-to-many delivery model is attractive is that it enables new economies of scale. Yet economy of scale does not come automatically; it has to be explicitly architected into the solution. A typi...
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If you didn’t before, you should now have a much more in-depth understanding of service delivery, its many different forms, and best practices to improve service delivery in 2023 and beyond. Precursive is the only Salesforce native task management toPSA solutionfor professional services delivery...
There’s a common misconception that scenarios can only be used to train customer service teams. The truth is, you can teach anything using scenarios, from conversational skills to abstract relationships. Plus, it’s pretty easy if you use an authoring tool likeiSpring Suite. ...