What metrics will move? (43:21) The reality of deploying AI to customers today (46:22) The experience manager (53:33) Engineering-led or ops led? (58:09) Outcome-based pricing (1:03:54) Lightning Round (1:05:55) Mentioned in the episode Contents Clay Bavor: One of the more intere...
I already have a dashboard with a number of customer success metrics that my team looks at daily. I’d like to add the lens to this dashboard so they don’t have two separate destinations, and to enable them to search for additional insights related to customer satisfaction beyond wha...
# Metrics added 400 Perfect! Now this I can work with. The vast world of all possible things that CA tracks (and thus could ostensibly report on) is reduced down to a set clear stats that I am assured would be interesting and worth including, and the insight into why this would be ...
Hi all, Some months back, I started a discussion on OData read modification exits, and had a bit of a moan on SCN about the fact that they didn't exist. I was building a