MIKE'S TIP: Are we saying that you should never talk about anything that isn’t part of your professional life? No, not necessarily. If you’ve developed a rapport with the hiring manager, then you might be able to add a splash of personal detail in, but only if you proceed carefully...
Harry D. Wood, a master stylist at Atlanta'sVan Michaelfocused on the metric SGP, or the percentage of salon guests purchasing retail. His presentation recommended strategies for greeting the client and establishing rapport, segmentation, effective questioning, active listening, presenting the ...
A discovery call is the first conversation a sales professional has with a prospect. The call is the earliest opportunity tobuild rapport, understand the customer’s needs and begin to earn trust throughopen-ended questions. The discovery process also serves as aqualificationprocess that reveals if...