NB:This may not be a word-for-word transcript. Dealing with Criticism (II) Hello and welcome back to theSkills 360podcast. I’m your host, Tim Simmons, and today, I want to look at some more ways of dealing with criticism. Unless yo...
You want to tell these jerks to take a hike, but with your employees and investors counting on you, that usually isn’t an option. What should you do instead? In an insightful post at Psychology Today, clinical psychologist Seth Meyers offers some solid advice (he calls them “difficult...
5Many people are knowledgeable about this technique, which might make it sound insincere or predictable if not done correctly. Also, when feedback becomes a routine, employees can start to perceive positive feedback as simply a form of sugarcoating the negatives, thus reducing its value. Hence,...
He heads the air ticket service team at a Shanghai-based online travel agency. Every day, dozens of employees on his team answer phone calls from customers around the world. The nature of the work means the people they are dealing with are rarely calm. In late May, Gao participated in a...
In addition to demoralizing employees, bad customers steal resources away from good customers. As a leader, you’ve got to set the tone with your team and let them know that it’s okay to “fire” a bad customer, as explained in the steps below: ...
Knowing how to deal with difficult customers can help you handle challenging situations — from unwarranted complaints to straight-up rude behavior. For example, you might have an angry customer who takes their frustration out on an employee, possibly raising their voice, speaking rudely, or even ...
[单选题] The manager is much better than other employeesdealingwith the customers’ complaints. A.in B.at C.on D.of 免费查看参考答案及解析 题目: [完型填空] Living anddealingwith kids can be a hard job these days, but living anddealingwith parents can be even harder. ...
Communicate the ease and accessibility of reaching live agents in channels of the customer’s choosing, and prepare and empower your employees to provide first-contact resolution. Most customers who say it is hard to deal with a company said it was because their issue was not resolved the first...
Formerly positive employees may show signs of dissatisfaction, or worse, they may begin to adopt the behavior habits of their negative co-worker. The quicker you deal with a negative co-worker, the quicker you will be able to resolve the situation. Have a meeting, convey your concerns and ...
the implication is that subordinates have very little power compared to their leaders, and therefore negotiations must be handled with the decision-maker. At the same time, it’s important to send high-level representatives to the negotiation table, as sending lower-level employees may leave an ...