根据文中“I found it hard to communicate with my mother. Relations between us became difficult.”可知,作者和妈妈之间的关系变得困难了。故填Their relation become difficult. (2)题详解: 根据文中“We decided to go to a restaurant.”可知,作者和妈妈在一家餐馆吃早饭。故填In a restaurant. (3)题...
A. offer; withB. offer; /C. provide; withD. both B and C 三、单词拼写(单句首字母填空)(共15小题;共15分) 36. When the children grow up, the old always feel l. 37. Thim! He has no difficulty in working out the problem. 38. The TV show didn't interest us much. It's boring...
A. why his mother was so angry with himB. where he solved the problem with his motherC. how he and his mother communicated by letterD. what made his mother hide so much anger inside(3)The "notebook" in the passage is most like___....
酒店英语综合教程(第二版)PPT课件Unit 22 Dealing with Complaints.ppt,Unit 22 Dealing with Complaints Comprehensive Hotel English Unit 22 The staff in a restaurant is bound to receive complaints, some of which are well justified and constructive while oth
26. What's the problem between the writer and her/his mother? (不超过 5个词)Their relations became difficult.27. Where did the writer and her/his mother have breakfast?(不超过 5个词)In a restaurant.28. How did the writer and her/his mother express their feelings? (不超过 10个词 )...
A.offer; withB.offer; /C.provide; withD.both B and C 二、填空题 16.When the children grow up, the old always feel l. 17.Thim! He has no difficulty in working out the problem. 18.The TV show didn't interest us much. It's boring, I s. 19.Talking loudly in public places is...
There is a little pain in our youthhood. 我们的青春中有一点痛楚。 Grammar 1. Some, any, all, each, every and their compounds Some, any, all, each and every can be used together with other words to build new compounds, such as someone, anywhere, everything, etc. But the ...
Restaurant Manager: You greet the guest in your office. You listen to the complaints carefully and calm the angry guest down. To let the guest satisfied, you promise to sent a coupon to him and deal with the problem. D. Discussion: If you are a manager of a hotel, what should you ...
Unit 15 Dealing with Complaints Comprehensive Hotel English Unit 15 No one enjoys complaints for they seldom bring positive feelings to oneself—especially when one is staying at a hotel. As a matter of fact, no matter how well managed the hotel is, mistakes are made because there are so ...
In a restaurant, not so far away, in the not so distant future, a telephone rings, a customer complains and the battle begins! Handling customer complaints doesn’t have to always be a battle, with the right tools and responses you can use complaints to your advantage; to help you build...