money, culture, and beliefs, among many others. De-escalation techniques with upset parents can help break the tension in your office, help the parent feel heard, address the real issues, and regain confidence and trust in your practice, which can only help ...
“Concerns regarding officer safety run deep within police organizational cultures,” Engel’s study says, “and some trainers have resorted to avoiding the use of the wordde-escalationaltogether in training sessions, rather describing these techniques as opportunities to defuse situations.” But some ...