Innovative: Created a new customer service self-serve portal to help customers rapidly find answers to common questions and to reduce the volume of inbound contact centre calls. Determined: Carried out a full assets audit across a large operational building; something which had not been successfully...
Because maybe more of those people who will actually be eligible. And then you mentioned that there were some — you were looking forward to RFP activity next year, any assessment of that and early discussions about rates around 2021 in Medicaid? Karen S. Lynch—Executive Vice President, CVS ...