Totango is an agile Customer Success Software that helps you design, run, measure, and scale your SaaS customer journey to retain and grow customers.
into Totango customer success software in real-time. Give CSMs visibility and access to customer support data directly in Totango, so teams can help customers resolve problems or course-correct customer issues that may lead to churn. And save time by only logging into one tool. ...
Customer success tools use analytics and automation to improve satisfaction, loyalty, and long-term value for businesses and customers.
Totango is the trusted Customer Success Platform for enterprises looking to drive growth and deliver exceptional customer value. Consisting of the Totango Customer Success, Unison Customer Intelligen... Show More ce, and Catalyst Customer Growth platforms, we empower go-to-market teams—including ...
Wiredrive Accelerates Customer Success with Totango; the Media Sharing and Collaboration Firm Has Built Stronger Bonds with Its CustomersWiredrive, a Los Angeles-based provider of cloudbased media sharing and collaboration services,...Smilansky, Oren...
Totango is one of the market’s top customer success management tools as it comes loaded with several much-needed features. The tool focuses on serving enterprise companies with a huge team to manage customer relationships. Out of its rich feature stack, Spark supports customer health scoring alon...
Salesforce(US),Cisco(US),HubSpot(US),Gainsight(US), Freshworks (US), Totango (US), Amity (Canada), Strikedeck (US), ChurnZero (US), SmartKarrot (US), ClientSuccess (US), Bolstra (US), UserIQ (US), Planhat (Sweden), Salesmachine (US), Catalyst (US), AppsForOps (Australia),...
Maintain customer interactions in Totango with the hope that as Digital customers achieve desired results/success and move into a new customer category all touchpoints and learnings are well documents for smooth handover. Document processes, create templates, and organize all content and team ...
Experience with SalesForce and Customer Success tooling (Like Totango) High sense of urgency Handles high stress interactions and situations and is able to de-escalate appropriately using empathy Strong communication skills with peers as well as clients, both oral as well as written. Ability to work...
3. Customer Success Organizational Design [Case Study] Assistance in determining overall strategy, designing corporate structure, component roles/groups, reporting, etc. —*The Success League* —3 Point LLC—Azzas Customer Care—Barlev Success—Batteries Included—BenchStrength—Beverly Hathorn Consulting...