Royal Bank of ScotlandSummary This chapter explains how Royal Bank of Scotland (RBS) uses Big Data to make customer service more personal. It explains what data was used, what problem it solved and the processes put it place to make it practical, as well as the technical details, challenges...
I'm pretty sure the Royal Bank of Scotland owns Gaviscon! RBT "Please state the reason for your call" Me "I'd like to query a payment" RBT "You'd like to close your account. Is that correct" Me "No. I'd like to query an account" RBT " You'd like to make a payment" Me ...
Royal Bank of Scotland Private Banking Royal Bank of Scotland Corporate Royal Bank of Scotland Business & Commercial Ulster Bank Ulster Bank Coutts Coutts NatWest International NatWest International RBS International RBS International Lombard Lombard Need something else? Frequently Asked Quest...
I have been a customer since NatWest International took over my Royal Bank of Scotland branch, which wasn’t voluntary but I have stuck with them.I am now switching bank after multiple howlers on this bank’s part. It seems that the bank is trying desperately hard to switch to more digi...
The Royal Bank of Scotland is our main client and my role requires that I speak with customers and advise them through a branch sale that is taking place between the RBS/Natwest and Santander.My team has two managers and my one-on-one experience with them both has been very plea...
The net customer trust score of NatWest group increased overall from 2014 to 2020. During these years, the customer trust score presented an overall increased score for the two main branches of the group. In 2023, NatWest had a net trust score of 72, whereas the Royal Bank of Scotland ha...
Five were subject to detailed investigations and ordered to improve their complaints handling.The Financial Services Authority would not confirm which five banks it investigated. But Britain's five biggest are Lloyds Banking Group, which includes Halifax and Bank of Scotland; Royal Bank of Scotland, ...
In 2018, Nicky Morgan MP, the head of the powerful Treasury Committee (in the UK), demanded answers from the chief executives of Royal Bank of Scotland and Barclays, as millions of banking customers were locked out of their accounts, unable to access their own money or pay...
Royal College of Art – Expert Services RCA develops cross-college enterprise platform with help from Expert Services Orbita Orbita transforms nurse and patient hospital experiences Telent – ServiceNow Telent redevelops a key in-house asset management platform Hexaware - COVID-19 Customer Storie...
Royal College of Art – Expert Services RCA develops cross-college enterprise platform with help from Expert Services Orbita Orbita transforms nurse and patient hospital experiences Telent – ServiceNow Telent redevelops a key in-house asset management platform Hexaware - COVID-19 Customer Storie...