OMGhotels sounds right but for all the wrong reasons. Our accommodation was changed at last minute on the pre-tense it was an upgrade to which it was far from! I had to chase them vigorously to ensure my accommodation and theatre tickets arrived as it was a package deal through Wowcher....
The implementation of VCC led to remarkable results for Wowcher. The call abandonment rate decreased to less than 4%, and they successfully achieved their target of answering 90% of calls within 30 seconds. Additionally, the average number of contacts per caller dropped from 2.4 to 1.7 in just...