5. Be realistic. The best-case-scenario with any restoration job is to be able to fully restore the home or business to pre-loss conditions or better. However, it’s crucial not to overpromise or sugarcoat the reality of what may or may not be salvageable whenever you’re talki...
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Retail customer service now involves any activity that helps shoppers get what they need. Consumers consider services like free shipping, loyalty rewards, simple returns, extensive product variety, and exclusive shopping events all part of how a retailer serves their needs. ...
That’s because customers are in control—now more than ever. They have more ways to reach companies, buy products or services, and share their experiences with others. If you can provide them with a superior level of service at every touchpoint, you can elevate the customer experience (and...
When a customer has a positive (or negative) experience, they have a lot of power over your reputation and bottom line. They’ll share stories about their experiences, carefully choose which businesses they give their money and time to, and recommend products and services based on personal and...
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To maintain consistency for all customer service representatives,build a strong training program. Training should start during the onboarding process with documented procedures for new agents, and subsequentlytrain them on the company's products and services. Training can include simulations that emphasize...
This is simply a collection of nine articles by different authors who highlight specific projects, programmes or initiatives that have led ultimately to improvements in delivering library services to clients. The focus of each article is not primarily about how to deliver great customer service....
Simply put, customer support is a dedicated function that offers tech support to customers who use a company's products and services. The term is commonly associated with technology and SaaS companies that provide complex IT solutions and whose customers require ongoing technical assistance. A good ...
Higher CRR is the result of agreat customer serviceexperience. If you deliver services that are consistent and predictable, the lifetime value to the customer increases significantly. How to measure the customer service metric? Jeff Hadenprovides the best way of evaluating customer retention rate KPI...