Treat the anniversary like a birthday and serve cake and ice cream to each customer. Hand out balloons with your company's name and anniversary year to each child. Wrap small toys in party bags for the children as well. If you provide a service such as accounting, financial planning or le...
These previews are an excellent way to thank customers for their loyalty and make them feel special and part of your process. 2. Customer of the Day One of the top customer appreciation week ideas is naming a customer of the day. Each day of the week, choose a client to highlight with...
A far cry from past decades where good customer service came down to a friendly smile and helpful conversation, the current digital business landscape has created a much more intricate customer service experience. The great news is that current technolog
However, in true apocryphal style, once we had ‘paid up front’, everything changed for the worse. Shoddy after-sales service and poor quality-assurance meant that not only were the wrong carpets ordered in the first place, but delivery forecasts were neither met nor updated, and even when...
If you want to revisit and revise your team processes before the rush hits, here are eight tips for enhancing your holiday customer service strategy and some ways Sprout can help along the way. 1. Plan ahead The holidays feel like they start earlier every year. If you’re not planning for...
Service recovery. This is when your business processes are fine, but something’s gone wrong for an individual. In this case you need to act fast to correct it. But by doing so you’ll turn detractors into promoters. Gearing up to respond effectively is the best way to improve satisfaction...
Human customer service agents are still a MUST for businesses. Consumers in 2021 are still reluctant to trust chatbots. Just 63% of consumers are satisfied with service from a chatbot, assuming they can request a human customer service rep if needed. Humans are still crucial to the service ...
I wanted a warm (but not too warm) bathrobe for winter and had one question for Lee Valley, which was whether the robes are made in Ireland. Yes. I ordered one on a Tuesday, received it on Saturday in my mailbox in Virginia, unbelievably fast service. Really high quality, warm, soft...
Stellar customer service, Great quality and ability to visualize my thoughts and ideas! Super creative, they have an amazing team and I will definitely be back for more! The logo is amazing, thank you again Kyle Singer for bringing my thoughts and ideas to life! Date of experience: July 29...
Starting with the first acquisition, the customer must receive excellent products, service, and customer experience with your company. The onboarding program is essential in making a special connection between your brand and what customers value most. To increase the chances of placing repeat orders,...