Key sessions this week: video recording | Monday: We started National Customer Service Week 2023 by discussing the future of AI. David Dagger, Director of Comms and Corporate Affairs at the Institute, was in conversation with Simon Shaw, Director, Digital Care at Virgin Media O2 during our AI...
anxiety, and fatigue over a customer service/support experience. Consider this finding cited in the article: “48% of consumers become angry while communicating with customer service.” I have a concept I refer to as theSpeed To Happiness. When a customer is upset and calls customer support,...
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Speed Doesn’t Equal Success: The Limitations of AHT as a...
We messed up the email for the initial set up and we have been waiting for a week for Zoho Desk for their help to correct it.” Source: G2 Pricing: Offers a free plan along with multiple plans. Free trial: Available for 15 days Salesforce Service Cloud Overview Salesforce ...
“Treat people the way they want to be treated – not the way you want to be treated. I call this the diamond bond of customer service!” One More Idea for National Customer Service Week In addition to the ideas above, set aside a day or a morning/afternoon for an “Open Line to ...
I tried this site for free for a week or so. I had about 15 messages that you can't see until you pay. After paying and responding nicely to all of them, I received one message from someone who ended up a scammer. There's a spot to review, but it only takes positive reviews lik...
Happy Customer Service Week! Other Topics You Might Like: OWC ‘Thinks Service’ During Customer Service Week and Beyond! Customer Service Week Inspires to “Be The One” to make the OWC Difference. OWC looks forward to “Customer Service Week” 2011!
After browsing for about a week, I had a data breach on another account and needed to change my password. This simple request made me end up in an endless email loop with someone at the G support. The password renewal function does not work, is unresponsive, and after 6 attempts with ...
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