This is a user-friendly authoring toolkit that will let you create online courses, online quizzes, video tutorials, role-play scenarios, and interactive activities right in PowerPoint. When it comes to creating customer service training, there are three core content types that are incredibly ...
Through VR learning modules created with Uptale, you can simulate the customers’ experience. While training, customer service agents can see what their client sees. Such a perspective can give them a realistic sense of situations that customers face, so they can have more empathetic interactions w...
Who offers customer service training for retail employees? Where can I find a full-day workshop to improve my team’s retail customer service skills? What topics does a retail customer service workshop typically cover? Contact Us to Schedule This Course ...
The service “wrap” around your service is an increasingly important differentiator in a heavily-commoditized world. It’s a big part of meeting customer expectations and inspiring customer confidence. All members of staff likely to be asked product or service-related questions should be equ...
Google Slides (PowerPoint alternative) 14. Live chat, chatbots, and email software The customer service landscape has changed drastically over the last several years. Today, a live chat customer service agent equipped with quick replies and AI chatbot assistants can do the work of 10 call center...
Correctly investing in customer service training not only ensures that customers receive the best possible service, but agent turnover is reduced
Who offers customer service training for help-desk professionals? Where can I find a half-day interactive workshop to improve my help-desk team’s soft skills? My help-desk team’s technical skills are great, but some need help with the words they use with our customers. Where can I find...
It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing Microsoft 365 subscription. Click here to see what products are included for home or for business Support for home products Depending ...
Has integrated chat service Visual reports Classifications of ideas Cons: Performs slow sometimes Doesn’t offer real-time preview G2 Rating: 4.6 Customer Review: “Mural creates space for creative thinking that can support transition between multiple hybrid, in person and virtual sessions. My favouri...
Get ditable Customer Satisfaction Survey PowerPoint & Google Slides to analyze marketing strategy and sales report for best service with our template.