Effortless time tracking Intelligent candidate-screening Create & track schedules with drag and drop timelines Delivering creative projects involves a lot of moving pieces. Spreadsheets are unreliable, and keeping project tools up to date can feel like a chore. With Toggl Plan, you can plan, priorit...
Think of it this way:93% of customersare likely to make repeat purchases with companies that offer excellent customer service. But what qualifies as 'excellent' to your customers? If we don’t know what’s right, we can’t do more of it. If we don’t know what’s wrong, we can’...
At the most basic level, customer service is the role dedicated to helping customers get the value they paid for from a product or service, especially when things go wrong. Many businesses have a dedicated customer service department, but those invested in delivering great experiences make support...
Customer Tracking SoftwareHow to Define Customer Service and Improve It?The Impact of Bad Customer Service on Your Business.Why Customer Service is Important to your Business?Tips for Better Customer ServiceWho Defines Good Customer Service? Your Customer.Return to Good Customer Service....
A centralized customer service software like Gorgias can help save you and your team hours upon hours of time. That time you can spend getting back to what you do best: great customer support. The Gorgias platform connects all of your integrations and allows for robust analytics tracking, so...
“This ensures that customer support staff a) know what the common pain points can be for customers in our sector, and b) understand the value of this role—and they’ll understand what ‘excellent’ needs to look like when it comes to sector-specific customer service.” ...
The process of attracting, approving, processing, fulfilling, tracking, and earning money from customer orders is the lifeline of B2C and B2B business. Your order fulfillment process is an integrated activity that touches every business service and requires merging traditional supply chain management wi...
Though using a customer service email template will make your job much easier, you should still follow a few best practices. The following tips apply especially when you use a pre-written email. They can help you personalize your response so that it doesn‘t seem canned, which in turn stren...
Customer needs can be split into two categories: product and service. Product Needs 1. Functionality Customers need your product or service to function correctly to solve their problems or meet their desires. Example: When musicians rent gear from my backline business, they expect it to work. ...
It’s time to streamline your customer service and enhance engagement using spreadsheets. Trust me; your future self will thank you for it! Let’s embrace the future of communication together, one automated message at a time. Customer Case 1: WhatsApp Auto Reply Spreadsheet for E-commerce Busi...