satisfied, 5 = Really dissatisfied” but then changes to “1 = Really dissatisfied, 5 = Really satisfied” midway through your customer service survey, you’re going to run into data issues later and muddle your results. How will you know which way your customers have answered the questions?
Your totally free trial. No credit card needed. 10,000+ users trust us with their feedback. From IT helpdesks to customer service teams. “Our 80% response rate is unheard of. The really cool thing is, 66% leave us a comment too” “Amazing product! We saw a 750% increase in our...
Customer service survey questions ideas To start off, we first need to discuss the most popular survey questions and why we really ask them. These basic customer service survey questions will give you an idea what to ask your customers about. Once you get familiar with these, we will move o...
Overall, how do you feel about your customer service experience? How satisfied are you with the resolution to your questions or concerns? How easy was it to get your questions or concerns resolved? You can customize the survey to include any questions that match your specific business needs. ...
These questions gauge overall customer satisfaction with your business, product, or service, providing a broad view of customer sentiment.Examples:How satisfied are you with our product/service? Would you recommend our company to friends or family? Overall, how would you rate your experience with ...
Find more customer survey examples and questions by signing up with SurveyPlanet. It's free, full of pre-made templates, and allows for customizations that can be tailored to your needs. Our online survey platform offers endless possibilities with both a free and paid version to suit anyone’s...
How satisfied are you with our service?Very satisfied Moderately satisfied Moderately dissatisfied Very dissatisfiedThese types of customer satisfaction survey questions are simple to understand and answer, and will provide you with quantifiable customer satisfaction data....
Did you like our service, and would you consider coming back?Properly framed questionDid our service meet your expectations?You can break your double-barreled questions into two separate questions. This will allow you to fulfill multiple objectives without confusing the audience....
This customer satisfaction survey example is designed for a complete CSAT evaluation and measurement of your consumer's satisfaction levels with 2o+ unique questions to measure Net Promoter Score, Customer Effort Score, CSAT, customer service satisfaction, etc. ...
Quality of service CSAT survey example This type of customer satisfaction survey gauges how customers feel about the overall quality of the service they received. The following example fromNamecheapuses survey questions to gather feedback around customer satisfaction with the support experience: ...