Customer Satisfaction positive and significant impact on customer loyalty. Overall service hospital in Surabaya, especially Hospital Dr Soetomo give pelyanan good, the service pleasant, decent and positive so that the patient or the consumer will invite friends and family to seek treatment in hospitals...
As long as increasing demand of the community health service quality, the functions of service will be to be improved to built customer satisfaction. Achievement of SPM on inpatient services in 2012 amounted to 72.73% and in 2013 was 72.73%, while the outpatient services in 2012 amounted to 57...
THE INFLUENCE OF INTERFACE QUALITY, INFORMATION QUALITY AND CUSTOMER SERVICE ON CUSTOMER SATISFACTION AT ONLINE SHOP IN MANADO AT SAM RATULANGI UNIVERSITY ... YV Lumataw,SLHVJ Lapian,FS Rumokoy 被引量: 0发表: 2019年 As they sow, so shall they reap: customers' influence on customer ...
One that influences brand loyalty is brand equity from the service provider.Research objective: The purpose of this study is to assess the influence of brand equity on brand loyalty, and assess the values that affect customer loyalty.Method: The research method is a review of narrative literature...
PERENCANAAN PENINGKATAN KUALITAS LAYANAN RAWAT INAP MENGGUNAKAN INTEGRASI METODE SERVQUAL DAN QFD (Studi Kasus di Rumah Sakit Umum Djatiroto) Quality of services in a service industry it is very important that the needs of consumers feel fulfilled and satisfied. Especially in the medical or health...
Tanumihardja, J. Studi Deskriptif Analisa Promosi Layanan Rumah Sakit.J. ARSI Adm. Rumah Sakit Indones.2020,6, 101–104. [Google Scholar] [CrossRef] Disclaimer/Publisher’s Note:The statements, opinions and data contained in all publications are solely those of the individual author(s) and...
To create customer loyalty, hospitals need to manage demand to be inelastic—in other words, making patients more sensitive to the services provided compared to the prices offered by adjusting the marketing mix, paying attention to service quality, conducting intensive promotions, and conducting ...