Bad customer service...normally bad company I was new at the game and asked the customer service a simple question,and the cs rep "jon" was extremely rude, basically talking trash. And I am not paying for the abuse. It shows how they view customers.You can only make money on this gam...
worse customer service ever. transferred from rep to rep in between two departments, still has yet to get my issue resolved. tragic, between their little knowledge and language barriers , terrible customer service experience. Shared Phrases: ...
I found another service provider and just spent an hour and twenty minutes on the phone with them trying to cancel services. I spoke to two different people and finally was told by the second person that she'd contact my rep who would be calling me to "address my concerns". She then ...
such as how to recover an online account. This eliminates the need for the customer to reach out through other high-touch channels. In fact,75% of customersprefer self-service for simple matters.
Example: A customer service enquiry comes in over Instagram DM regarding a legal issue. In response, the support rep tags the legal team for their point of view and uses that guidance to draft an appropriate response. 9. Emotional intelligence Emotional intelligence is the ability to perceive an...
After a couple of years as a service rep for HubSpot, I noticed that not all customers want to continue the conversation over email — some would prefer talking over the phone, others through SMS, and some even on social media. Occasionally...
4. When Customer Service Reps Are Rude to Clients This is possibly the worst-case scenario for a business where the customer service rep has been rude to the client. You can’t deny that this is a tough situation to handle and is best avoided under all circumstances. ...
According to Hubspot, 68 percent of consumers are willing to pay more for products and services from brands associated with excellent customer service. When you invest in delivering great customer service, you’re creating happy customers but also generating enough brand equity to charge a premium ...
How will the new support rep communicate with customers? If you’re currently forwarding all emails to your own inbox, it’s time to stop. You’ll want to set up a dedicated support email and think about implementing a help desk. A help desk is a software tool for customer service reps...
Customer Service Agent(离职员工)-SeaTac, WA-2024年7月31日 Need to improve management, pay and benefits. Need improve equipments and supplies (office) need to provide lockers for employees. Poor management. Management have favoritism. 优点