Customer service surveys allow you to take a peek into your customers’ minds. You can learn about theirproblems,needsanddo something about them. It’s your very own customer service magic. But instead of a crystal ball, you need a few, well worded customer service survey questions. Without ...
5 of the best types of customer service survey questions are:1. Agent-specific survey questionsThe internal employees, or agents, that your customer interacts with across their customer journey can create a positive or negative experience. Asking agent-specific questions is important to see where ...
You can either leave this open-ended or give them a few options. A multiple-choice one is more likely to get a response, but it's also possible that leading questions don't quite capture what the customer feels. 3. How likely are you to recommend our product/service to others? This q...
Unlock success by listening to your customers. Use these customer satisfaction survey questions to improve your feedback strategy.
Example: “Was the customer service representative not unhelpful?” Ask a Combination of Questions, Including “Why” Asking customers why they liked or disliked something can provide more valuable information than just asking if they liked it. This may depend on the purpose of the survey itself,...
11 customer satisfaction survey question examples There are many directions you can take yourcustomer survey questions—and while there are no wrong answers, there areright questions to ask. Depending on the customer insights you want to gather, it’s important to choose the types of questions tha...
Overall, how do you feel about your customer service experience? How satisfied are you with the resolution to your questions or concerns? How easy was it to get your questions or concerns resolved? You can customize the survey to include any questions that match your specific...
How satisfied are you with our service?Very satisfied Moderately satisfied Moderately dissatisfied Very dissatisfiedThese types of customer satisfaction survey questions are simple to understand and answer, and will provide you with quantifiable customer satisfaction data....
Here are some examples of satisfaction scale questions that you can use in your customer satisfaction survey: On a scale of 1 to 10, how satisfied are you with the product/service you received? How likely are you to recommend our product/service to a friend or colleague?
There are two commonly asked behavioral questions used in customer satisfaction research surveys: A) How likely are you to recommend (company/product/service) to a friend? B) How likely are you to buy from (company) again? Both of these questions are typically measured on a 10-point scale,...