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Michael RelichCOO, Lucky Brand Jeans Relich: We launched a loyalty program this year, and we capture about 60% of transactions in the store that can be attributed to an individual. Online, you already have thattransactional data. We're able to take that myriad of data and bring ...
data-derived insights, offering long-term revenue gains Enhanced, integrated IT platform supports threefold increase in customer base over two years Lucky Brand Finds the Perfect Fit for Better Customer Insights with Azure VMware Solutions In the market for retail apparel, Lucky Brand stands out from...
Bad customer service can kill your brand, but good customer service can elevate it and make you stand out from the crowd. It can even allow brands to charge a premium because people will pay more if it guarantees them good customer service and a quality product. So when it comes to custo...
I’ll explain everything you need to know about effective customer service strategies that can double your revenue. First, understand the needs and wants of your customers Understanding your customers is easier said than done. If you don’t understand your customers, how can you properly meet th...
(yes, I’m that kind of customer service agent), I enjoy delighting them by ensuring that their issue is in good hands. That they can trust me. That I will follow through. And I always do. I’m transparent (and lucky to work for a non-scripted company where I can be this way),...
Customer service is less than helpful when you chat in and I was gaslit into being told that I received the color glasses when the color I ordered was black and I received a brown pair. This company needs some MAJOR help. I can’t support it any longer. If you’re gonna have ...
A responsive customer service team helps customers feel valued and heard, which enhances their overall experience.When customers trust that their concerns are being handled well, they are more likely to remain loyal to the brand. Enhances customer lo...
Getting to the Root of Customer Service I recently had the pleasure (cough) of being referred to an endodontist in the “big city”, for the even more extreme pleasure of having a root canal done. Ever heard the expression, “That was as much fun as a root canal”…ye...
such as the ease of finding information, the quality of customer service, the reliability of products or services, and the overall brand image. A customer’s experience can be influenced by factors like the website’s user-friendliness, the helpfulness of staff, the speed of delivery, and the...