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If a customer has a high degree of loyalty, then the costumer is more likely to use the service of the company again in the future. Lion Air is one of the largest airlines in Indonesia. However, Lion Air faced many problems such as the lack of punctuality and unsatisfactory of service....
They only passed you the owner contact number when I called to customer service and email. I did my best to contact them for check in details, and yet the owner never put the effort to contact me and airpaz also never do their job. And unable to refund as I’m the only one to ...
Sriwijaya Air customer review Aldo Samulo (Indonesia) 20th November 2012 Tanjung Pandan to Jakarta in early July. Stewardess service is quite good food is just snacks but are tolerable. Flight was delayed almost an hour. During the flight stewardesses were busy selling rather than serving passenger...
We focus on providing manufacturers, financial service providers and public-sector clients with consulting, systems integration and solutions, as well as operating and maintaining their complex IT infrastructures. Our customers trust us to analyze their business processes and manage their mission-critical ...
Cabin Staff Service 12345 Ground Service 12345 Value For Money 12345 Recommended 9/10 "cabin is totally clean" Irfan Nugraha (Indonesia) 9th December 2015 Flying Citilink from Surabaya to Bandung, I didn't expect much with this. The seat is very comfortable. The legroom is large enough ...
Assessing the Service Quality and Customer Satisfaction on Airline Industry: Empirical Evidence from Lion Air IndonesiaDonny Susilo
Stay away from Traveloka INDONESIA as the names said: you get LOKA (crazy!!) after booking with Traveloka As far as everything is ok and no refund is involved, am satisfied with the company. But once you have to deal with their customer service, in my case for a refund, due to a ...
For a relevant customer experience in fintech, alongside the service performance, the aspects related to the system and those related to the delivery process also matter [71]. A fintech offer is evaluated by customers through the perceived benefits. These benefits influence the customer experience....