This customer service online course provides a manager's guide to creating a comprehensive customer experience. Managers will learn how to train customer service representatives on various platforms, establish customer service expectations, improve customer relationship management skills, and support employees...
Course Outline Customer Service A sustained business growth necessitates not only the creation of a solid customer base, but also retention of existing customers and winning new ones. Consequently, an effective customer service strategy attends to the relevance of customer feedback and after-sales sup...
Ensure customer service in your business hits the right note with an online training course from Highfield e-learning. The course Whether the Highfield Level 2 Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone tr...
Course Summary Strong customer service is a cornerstone of any business and this short training course is an effective tool that will ensure your employees are aware of successful customer service practices. The knowledge developed with these videos will have a positive impact on your employees and ...
A small online retail business discovered had to swing to action after noticing a concerning agent turnover rate and a low level of repeat customers. It decided to increase agent engagement via customer service coaching. It engaged one of the local thought leaders who used a combination of group...
In the same way, customer service training should start with clear goals. Consider these questions as you plan your training: Are you training newcomers to the team or is this to help experienced agents level up? Are you trying to improve specific technical skills? Improve product knowledge? In...
Customer Service: Partner For Excellence (CSRs & field engineers) Voice of the Customer: Hear It, Act On It Browse our complete Customer Service & Sales course library Leveraging our comprehensive portfolio,we can rapidly adapt core curricula, build programs from the ground up, and integrate prov...
Course Summary Help your employees develop stronger customer service skills by utilizing this helpful course. Our short video and text lessons are easy to follow and cover both the 'soft' and 'hard' skills required for those who work in customer service. ...
Each course takes 1–2 hours to complete, includes interactive quizzes, and offers a certificate upon completion. Start learning today and stay tuned for more courses coming soon! Explore courses now NCSA offers theworld's leading certification programsfor all levels of customer service professionals...
Think back to your last experience with a customer service team. What made it memorable? For me, I have many negative ones that spring to mind. Often they involved issues that took far too long to get resolved or they lacked a level of personalization that made me feel like a valued ...