10 customer service incentive ideas 1. A bonus paid day off One way to appreciate your top-performing customer service reps is to give them an extra paid day off which has real value to the employee. Bonus vacation days aren’t technically a monetary reward but it has significant emotional ...
A tiered program structure offers different incentive levels, which businesses will typically base on the number of referrals a customer shares. This type of program can also give customers unique referral links or codes that businesses can track to identify how often they use them successfully. For...
When you start working with people who will need an incentive (which I talk about below), it's important to consider the relationship. For some companies, depending on the service or product, asking for a referral needs to happen late in the relationship. For others, it could be upon the...
When putting together a client incentive a company’s main goal is to meet or exceed its sales goal. The incentive program is put together to reward your current clients for their continued support and to achieve loyalty amongst your new clients. At Monalto Corporate Events we understand that ...
3. Set up a referral program Word of mouth travels fast. Customers are more likely to tell friends about your restaurant if you offer them an incentive for spreading the word. Give people a customer appreciation gift like discounts for posting about your restaurant on social media, forwarding ...
21 customer service training ideas Your choice of training formats will be influenced by the information you need to convey, the people you need to train, and the resources (time, budget, existing materials) available to both trainers and trainees. We’ve categorized the ideas below by their ...
Create a customer loyalty program Customer loyalty programs take many forms. Start with something simple and add on as time passes. Giving your customers an incentive to return and purchase from you again – even something relatively small, like points that add up to a discount – makes the di...
Customer satisfaction has a massive impact on your business’ success. A low satisfaction level means your customer retention and loyalty levels will likely be low, too, and it’s also a sign of bad customer service – a huge problem thatcosts businesses up to $62 billion per year!
7. Try an incentive program or gamification Once you’ve identified key customer service metrics to measure customer agents’ performance, look at ways to incentivize those metrics. Gamifying can foster friendly competition and bring some valuable fun to the workplace, for example. As always, the...
Expert customer service tips including training tips, best practices for dealing with difficult customers, how to leverage technology to improve customer service, and more.