Bad customer service is still far more common than it should be, which got us asking: what are some examples of horrible customer service? Sometimes it’s easiest to learn about what your customer service team should do by taking a look at times when other customer service leaders made the...
We present a series of customer service activities that will not only help you to bring some extra fun into the remote workplace, but will likely also improve performance. What Makes These Customer Service Activities So Great? Our ten customer service activities include a mix of short and sharp...
There are a few brands that have become classic examples of bad customer service because of the mistakes they have made. And to make sure you don’t repeat them, we’ll discuss a few of the brands that were responsible for creating some of the worst customer service stories. #1. McDonald...
TextB03.Exercise01.TextA“Earth’sBestEmployer”TextACanyoulistsomeexamplesofconflictsintheworkplace?WarmingupConcerningtheconflictsbetweenemployersandemployees,doyouthinktheyareirreconcilable?WarmingupAmazon(A)istheworld'slargestonlineretailerandaprominentcloudserviceprovider.Originallystartedasanonlinebooksellingcompany,...
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This step is highly focused on customer communication and information gathering as agents will need to ask investigative questions in order to fully understand the issue. What is a good example of problem-solving? There are many possible examples of effective customer service problem-solving ranging ...
Your business can’t afford the slightest mistake. Good news? You can navigate difficult situations in your workplace by role-playing customer service scenarios. What are customer service scenarios for? Customer service scenarios, or role-plays, prepare agents for conversations they are likely to ha...
Customer service manners doesn’t just benefit customers; it also positively impacts the support team. When the team consistently practices respectful communication, it creates a professional and supportive workplace culture. This, in turn, motivates them to give their best and collaborate effectively....
17 Customer Service Tips To Get You Started Delivering great customer service improves the bottom line through better customer retention and referrals. Here are a few tips to get you started on the journey. 1. Show empathy Putting yourself in the customer’s shoes and seeing things from their ...
A positive attitude in the workplace increases customer satisfaction By embracing a positive customer service attitude, businesses can unlock the gateway to customer loyalty, repeat business, and extraordinary experiences. It is the intangible yet invaluable asset that leaves a lasting imprint on custome...