Expert systems in customer service in the public sectorRaija HynynenJouni Salokivi
还没人写过短评呢 我要写书评 Customer Service in the Public Sector的书评 ··· ( 全部0 条 ) 论坛 ··· 在这本书的论坛里发言 + 加入购书单 谁读这本书? ··· 二手市场 ··· 在豆瓣转让 手里有一本闲着? 订阅关于Customer Service in the Public Sector的评论: feed: rss 2.0...
Presents a "detailed" account of an innovative way of serving the internal and external customer in an Australian Quality Award winning public sector service industry – South East Queensland Electricity Board (SEQEB). Presenting the principles of customer service in SEQEB, lists the six key strate...
The influence of customer-perceived service quality on customers' behavioural intentions: a study of public and private sector banks, class and mass bankin... The financial sector reforms in India advocated globalization, deregulation and the liberalisation of entry norms to permit new banks in the...
This is the vision set forth by a recent White House executive order that declares customer experience (CX) a priority for federal agencies, asks them to think of the public as customers, and calls on the 35 high-impact government service providers to improve equitable delivery across...
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”The role of customer values in accepting information technologies in the public information service sector”, The Service Industries Journal, pp. 1-15,2009.Fang - Ming Hsu , Tser - Yieth Chen , Shuwen Wang. The role of customer values in accepting information technologies in the public ...
aif you are working in the customer service sector you really have to learn business english dealing with the public is sometimes more important than asking your boss for a raise most businesses offer training classes and some companies offer classes on how to do the iob with proper business ...
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Innovation Index Working Paper Innovation in Government Organizations , Public Sector Agencies and Public Service NGOs Innovation in Government Organizatio... This paper identifies a new way to govern the public or private sectors by not limiting the options to markets and hierarchies as considered by...