The new Customer Service Hub in Microsoft Dynamics 365 is optimized for the Customer service module. It is a focused, interactive interface, designed to simplify your day-to-day job. To navigate to the new Customer Service Hub simply expand the Dynamics 365 app chooser in the upper left ...
開啟解決方案健全狀況中心應用程式。 選取分析工作>新增。 在建立分析工作對話方塊的規則集中,選取全通路或Customer Service,然後選取確定。注意 針對Dynamics 365 客戶服務,您可以在 Customer Service Hub 的服務管理網站地圖中,從 Analysis Jobs 執行健康情況檢查。
Support your solution Ensure ongoing success with end-to-end—and priority—support. Learn more about Dynamics 365 standard support. Read the datasheet Browse additional plans for rapid and advanced support. Compare support plans Get support for your Dynamics 365 product. Learn more ...
执行以下步骤,运行分析作业,检查 Customer Service 全渠道中的问题: 打开解决方案运行状况中心应用。 选择“ 分析作业>新建”。 在“ 创建分析作业 ”对话框的“ 规则集”中,选择“ 全渠道 ”或“ 客户服务”,然后选择“ 确定”。 备注 对于Dynamics 365 Customer Service,可以从 Cus...
Project SOW based on best practice recommendations for leveraging Dynamics 365 Customer Service capabilities to meet your business needs Admin Customer Service Hub setup Portal Knowledge Base setup Portal deployment package per SOW including webpage customization design Configuration of user groups Configur...
In Dynamics 365 Customer Service, the following activities are supported: Email Task Appointment Phone Call Social Activity Note You can create and edit emails in the Customer Service Hub app on a desktop browser. However, on a mobile device, email is read only on the app. ...
If you're using a mobile device with Dynamics 365 for phones and tablets installed, you'll see the app tiles in the app switcher as shown here. Note Looking forward to upgrade to the Customer Service Workspace or Customer Service Hub app? SeeUpgrade to Customer Service Hub ...
This User's Guide shows customer service agents how to use the application.重要 This User Guide covers instructions for the the Customer Service app (legacy web client). To learn about the Customer Service Hub app built on the Unified Interface framework, see User Guide (Customer Service Hub)...
Service Level Agreements and Entitlement management Assign cases and activities to a parent case, user, group and/or queue Integrations with Voice of the Customer, Field Service, and Power BI Interactive Service Hub online portal for i...
23. The Interactive Service Hub includes rich dashboards and forms that pull key information together for service workers so they can get things done faster. 24. Go to My apps to see the list of apps you can access. Navigation bar buttons The navigation bar in each app has the same butt...