Globe Telecom recently issued a public advisory on Twitter to interact only with its authorized Globe Community Managers. The warning came after the telco giant uncovered the proliferation of impostor Twitter accounts posing as its customer service representatives that impersonate Globe Community Managers ...
Technology is evolving faster than ever, one thing remains constant: exceptional customer service is the cornerstone of every successful business. Just think you’ve just received a shiny new product, and you’re eager to get it up and running. But alas, you encounter a snag and need some a...
We commend their organization for providing service delivery excellence to our customers around the globe. US-based, Fortune 500 service provider The impact See how other telecom service providers are improving business results 0 % cost savings for one of the largest US telecom providers 0 % ...
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Globe Telecom, Inc., Taguig, Philippines: Globe Telecom's Business Customer Service and Experience Management Team BRONZE STEVIE WINNERS: Lifesize, Austin, TX USA: Lifesize Customer Service Team PT Telekomunikasi Indonesia, Tbk, Jakarta, Indonesia: Outstanding “SMART WINNING TeAM” Pioneer on Empower...
Customer feedback is vital to measure the success of customer service communication. As perMicrosoft, “52% of people around the globe believe that companies need to take action on feedback provided by their customers”. Here is how customer feedback plays an important role in the growth of ...
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By Rod Jones, Consultant at Rod Jones Contact Centre Consulting “Great customer service isn’t just... Read more Guest Blog Five Things Every CX Professional Needs to Know About Customer Journey Mapping By Rod Jones, Consultant at Rod Jones Contact Centre Consulting “Customer engagement is more...
The growing team is composed of telecom, travel, tech, and marketing experts from all over the globe. Contact hello@truely.com +447520690031 109, North Bridge Road, #07-22 Funan 179097 Singapore` Singapore Categories Telecommunications Service Provider Travel Aggregator People who looked at this ...
Globe Telecom wanted an in-depth understanding of its customers to provide them with a more personalized experience, and built a customer intelligence platform. Using Amazon Kinesis and Amazon SageMaker, Globe can now collect and process real-time custom