checklist of Service Recovery Tools that will help them handle any challenging customer situation in the heat of the moment. From showing empathy and truly listening, to exploring with permission phrases and presenting options, employees learn how to match the sign...
When I worked as a cashier at a restaurant, there was a phrase we used to promote good customer service: "give them the pickle!" If a customer complains, or is unhappy about something, give them a discount/new meal/cookie etc. In the OP's case, the customer wasn't necessarily unhappy...
Negative experiences, such as bad customer service, don’t take long to turn into bad reviews, so you’ll want to avoid them at all costs. When things go south, you can avoid a negative review by empowering your team to address the customer’s concerns immediately. Don’t let a ...
Findings – The fish philosophy and the pickle principle are two training programs that can be used in staff development programs for library workers. Originality/value – The value is in addressing this issue and implementing customer service training for employees, resulting in improved productivity ...
I don't know what the Outback has done but for the pickle alone I will not be returning to their establishment. The only reason I gave them three stars was because the service deserved it. They have great people that work there too bad their food is disgusting. Date of experience: ...
Measuring the Customer Service ROI of an AI Chatbot CX Mid-Decade Review: Was VR Overestimated, AI Underestimated? Most Popular Authors Lynn Hunsaker Ricardo Saltz Gulko Annette Franz Dave Fish Oliver Baker Denyse Drummond-Dunn Ed Lorenzini John Goodman Thomas Wieberneit David Dodd Se...
I didn't give them only 1 star because their customer service has always either refunded me promptly or issued a replacement. But what happened to doing the job right the first time to avoid the hassle and additional cost? In the age of AI, we should get things right the first time ...
Let's multiply that by the roughly $6 million customers using the service. That's $216 million more every month. It would be cool if they really added that much more value to the product. Been looking at Wave Accounting. Xero employees seem...
However, it was the complete opposite and was a smooth process. The only reason I did not give it the complete 5 stars is b/c the whole emailing the contracts (there was like 5 different contracts to look over), it confused me at first. I say if you're in a pickle and NEED the...
there is no problem with the pizza or service. my daughter always wants extra garlic sauce. i cant seem to order it online. i said something to the manager and he said you could always choose online. not so, he said " nobody else seems to have a problem with it". i have mentioned...