1. Start customer service training immediately Begin customer service training activities on day one. Doing so signals to new agents what your company values most and highlights your commitment to service. It also helps new employees figure out if a customer service role is a right fit for them...
1. Start customer service training immediately Begin customer service training activities on day one. Doing so signals to new agents what your company values most and highlights your commitment to service. It also helps new employees figure out if a customer service role is a right fit for them...
Why is active listening important in customer service? Behind every customer call is a real person, looking for guidance or a solution to a problem. It’s critical to engage in active listening to make that person feel truly heard, understood, and served. The more empathy you have with your...
3. Customer Service Training Games Using games and activities can make customer service training much more fun. Whether they require materials like a whiteboard or simply involve your team, games are a way to teach valuable skills while encouraging teamwork and collaboration between your employees. ...
Learn how to improve your companies customer service with these customer service training games to make the experience more fun.
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Fun Customer Service Activities 1. Making the First Move Set your team this challenge: next time you are out shopping and talk to a member of the service team or shop assistant, greet them in a warm and friendly manner. We’ve probably all experienced a situation where a cashier or an ...
Customer Service Week More than just a company party. Customer Service Week is Cushing’s annual celebration of employees who go the extra mile for our customers. A week full of games, activities, and theme days ends with a party where employees are recognized for leading by example, inspiring...
and practitioners to explain why customer service training programs are the foundation of good customer service. Our guide also includes customer service tips and tricks, best practices, free customer service training activities, and other helpful resources so teams can learn, practice, and grow. Enjo...
Since the data shows that great service is not going to create better loyalty, and thus improve your customer lifetime value (LTV), the next step of analysis is how customer service can improve LTV. What Dixon found is that a customer service interaction is four times more likely to drive...