However, if your tone changes, it could hurt the quality of customer service. For example, if you imply your brand is direct and to the point, but conversations with customer service agents are long and meandering, some customers will feel misled, even if your chatty support staff are friend...
When you come across bad customer service stories, you understand what you shouldn’t do to ensure that every customer returns to the brand. However, I believe that there is a list of good customer service stories you should read every day to see more returning customers for the brand. Let...
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However, if your tone changes, it could hurt the quality of customer service. For example, if you imply your brand is direct and to the point, but conversations with customer service agents are long and meandering, some customers will feel misled, even if your chatty support staff are friend...
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• In the same vein, Illy Cafe teamed up with Domus magazine in April 2004, asking students and designers under the age of 35 to create new ways of enjoying coffee ("create a place for meeting, discovery and encounter"). Over the course of 10 months, 704 entries were received, ...
I have loved and subscribed to Entertainment Weekly for years. Now that it has changed to a monthly magazine, I don't enjoy it. It was perfect the way it was, now it's just like other magazines. Entertainment Weekly and TV Guide are the only two magazines that I subscribe to, but wh...
This is the fantasy of social customer service. In some cases, it has been the reality as well: for example, cable service providerComcast helped restore its customer service reputation, in part, around the efforts of a talented social media team led byexecutiveFrank Eliason, dubbed byBusinessW...
Pros: Room was very affordable; plenty of places to eat; convenient access to Luxor, Tropicana and MGM Grand via walkways; staff is friendly and helpful; room was generally clean, save for a "used" LV magazine that I handled with tissue and threw in the trash.Cons: In-room wifi was un...
Platform & Apps: CMC Markets have some of the best trading tech around for active traders Customer Service: London-based support staff (still thankfully, despite all the Brexit pomp) Research & Analysis: Top class client sentiment tools that show which way profitable traders are. I remember way...