2013. Customer service for hospitality & tourism. U.K: Good Fellow Publishers.Hudson, S., & Hudson, L. (2013). Customer service for hospitality and tourism. Oxford: Goodfellow Publishers.Hudson, S., Hudson, L.: Customer Service for Hospitality and Tourism. Goodfellow Publisher Limited, Oxford...
11. Internal Customers and Suppliers. 12. Principles and Practices of Internal Service. V. UNDERSTANDING SERVICE APPLICATIONS. 13. Classifying Service Organizations. 14. Hospitality, Hotel. 15. Hospitality, Restaurant. 16. Travel, Air. 17. Travel & Tourism, Cruise. 18. Travel & Tourism, Travel ...
Importance of Quality Service Hospitality companies meet the needs of their customers through quality service. Quality service is achieved by thoroughly training employees in the art of customer service. Quality service is service that meets or exceeds customer expectations. Customers’ expectations change ...
and Scholl-Grissemann, U. (2016), "The importance of customer co-creation of value for the tourism and hospitality industry", in Egger, R., Gula, W. and Walcher, D. (Eds), Open Tourism - Open Innovation, Crowdsourcing and Co-Creation Challenging the Tourism Industry, Springer, Berlin, ...
ServiceCustomerHotelqualitySERVQUALprovidedgrowthManagementConsumersenterprise 系统标签: hospitalitycustomerservicehotelservicesquality “HospitalityandCustomerService“HospitalityandCustomerService inHotelEnterprises” N.Theocharis Dpt.ofTourismManagement,T.E.I.ofPiraeus,Greece, Tel:+306977746042,E-mail:HYPERLINK"mailto...
The importance of innovation as the key driver of sustained success has been well documented in the marketing and hospitality literature. In the past decad... Ottenbacher,C M. - 《Journal of Hospitality & Tourism Research》 被引量: 217发表: 2007年 Service TRIZ: An Approach for Service Quali...
The tourism and hospitality industry are one of the most profitable industry in the world and has been responsible to generate approximately 180 thousands ... MDS Valter 被引量: 2发表: 2014年 Employee-customer identification and service quality in the hospitality industry Purpose - This research se...
There are several studies in this area that had been published in the hospitality and tourism context mainly related to service quality topics (see Baker and Crompton, 2000; Bigne et al., 2005; Ekinci and Riley, 2001; Weiermair and Fuchs, 1999). This research seeks to achieve this, i.e...
It therefore offers a novel synthesis of knowledge on service satisfaction in the tourism sector which will serve as valuable pedagogical and research reference for students and academics interested in hospitality and tourism. © 2010 Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini. All ...
Y Peng,J Li - 《Journal of Hospitality & Tourism Management》 被引量: 0发表: 2021年 The Relationship between Personality, Customer Participation, Customer Value and Customer Satisfaction in Tourism Service The Relationship between Personality, Customer Participation, Customer Value and Customer Satisfactio...