If you don’t have any previous customer service experience, don’t worry. They obviously liked SOMETHING on your resume or they wouldn’t have invited you to interview. So you can be direct and say, “no”. Or if you have some other experience you think is relevant even if it wasn’...
Good customer service is good for business.73% of customers fall in love with a brand and remain loyal to itbecause of friendly customer service reps. With so much at stake when it comes to hiring good customer service staff, your CV needs to impress. Here’s how to make sure the hirin...
Every customer service rep has strengths they bring to the job and areas where they need improvement. Answering customer service interview questions about strengths and weaknesses isn’t always easy. To create the best impression, focus on your strengths as much as possible throughout an interview...
Interview with Sha Sha, Inbound Customer Service Manager in ChinaSha, Sha
Here are some tips for the customer-service interview: 1. Your attitude You would like to convey an attitude of willingness to help, friendliness and yet knowledgeable. Demonstrate your capability in handling problems efficiently. This can be done by way of some personal examples. ...
The questions we include in this article are great examples, but if you need a more in-depth selection, check outthis resource. What is a good customer service interview question? A good customer service interview question helps you determine if a candidate has drive, coachability, positivity,...
Let’s explore these distinct examples of offering great customer service experience to understand how you can surpass their expectations in practical ways: JetBlue’s Appreciation: Small Gestures for Loyal Customers While flying withJetBlue, Paul Brown tweeted that he couldn’t get his Starbucks cof...
Sample resume made with our builder—See more resume examples here. One of our users, Nikos, had this to say: [I used] a nice template I found on Zety. My resume is nowone pagelong, Looking for other retail and customer service resume examples? We’ve got you covered: ...
While many of these examples have centred around helping those with disabilities, the lessons can be transferred across the entire customer base, to create the best possible customer experiences. Thanks toMike Parksat LeadsStream For more on how to write an exceptional customer service email, read...
Preparing for a customer service job interview? Watch this TikTok about the most common interview questions for customer service professionals and learn how to showcase your skills: @resumegeniusTop 3 customer service interview questions and answers#interviewtips#interviewquestions#jobinterview#customerserv...