Customer service skills training is intended to improve customer support, experience, and consequent satisfaction. Great training is ongoing and revolves around developing skills, competencies, and tools that will help employees provide clients with a rich customer journey. This type of training can be ...
We are the experts in customer service training. From healthcare to education, government to retail, Moran Consulting’s expert teams have worked with organizations in a variety of industries. We bring integrity, flexibility, innovation, learning, action and great service to every project. We’re...
Service Recovery – 8 Reasons to Include it in Your Customer Service Strategy Successful organizations understand the importance of providing outstanding customer service. However, even the most stellar companies can have service mishaps. Read More » ...
Our curated Course Library supplies hundreds of soft skills microlessons featuring wrong way/right way vignettes. Drawing on decades of expertise from our roots as Telephone Doctor® Customer Service Training, featuring Nancy Friedman, we continue to empower millions of learners to enhance skills and...
Customer Service This training course will have you examine your own customer service experiences and how you can leverage them to provide an excellent experience for someone else. BONUS! Cyber Phoenix Subscription Included:All Phoenix TS students receive complimentary ninety (90) day access to the ...
Who should be part of your customer service training?Everyone in a customer-role should be a part of your customer service training. While not everyone in such a position is in the customer service department, they should all have familiarity with your core customer service philosophy and ...
Customer training helps customers maximize ROI and meet business goals with a software solution or professional service. It also helps customer success teams prepare users to adopt a solution successfully in day-to-day workflows. How do you decide when customer education is worth the investment? You...
We offer custom-built eLearning via remote & in-person training. Customer service, customer experience consulting & turnaround initiatives.
Thorough customer service training involves weeks or months, but it's a necessary expense if you want to stay ahead of your competitors. How to evaluate training programs and their cost When evaluating the pricing and costs of customer service education and training programs, consider the followin...
Equip your team with the skills they need to handle any customer situation with confidence and professionalism by investing in customer service training.