The product or service needs to perform consistently every time. You might have the most potent product in the world, but it’s worth nothing if your customers can’t rely on it to work all the time. Example: My backline rental business customers expect reliability from me and all the ge...
More and more customers have come to expect near real-time access to companies across multiple channels. One Hubspot survey showed that 90% of customers rate an “immediate” response as important or very important when they have a customer service question. Furthermore, 60% of people who ne...
Staff manning the self service payment counter display bad service attitude when assisting customer. Staff ought to be sent for refresher course to how dealing with customers. Date: Wednesday, 1 Mar 2023 (am) Location: Tampines Mart (Self Payment counter) ...
I contacted customer service - 1 month later I got the message that the driver couldn't reach me and that it was my own fault. I waited on the street, so I know my address was never called. Of course, the money will not be refunded. Date of experience: August 29, 2022 UsefulShare...
How to Move Customer Service Training Online You can convert customer service scenarios into dialogue simulations by using a course authoring tool such as iSpring Suite. Dialogue simulations are exercises that imitate real customer interactions with a person and help people master communication skills wi...
I emailed customer service (knowing that the package hadn't been dispatched) and within moments I had someone lying to me saying unfortunately they cannot cancel the order.It's now nearly been 2 days and I'm still trying to get them to cancel it and refund me but they are effectively ...
Of course not. A blank screen would suffice from a technology standpoint. But incremental reassurances are good practice and good customer service. My other bank, who shall remain anonymous, but rhymes with a killer whale at Seaworld, throws the customer right into their account (at least they...
from the restaurant chains, with better service, but now I am afraid to order and that they leave me without food again, I ask you if you can help me find out what happened, and if I will be able to order again as before and that you serve me respectfully, I thank you very much...
Over the course of time, businesses grow, and so does the number of customer service employees. If you think your business will expand in the near future, it’s important to choose a tool that offers high scalability. A highly scalable solution will be able to meet your growing needs. Oth...
Service recovery. This is when your business processes are fine, but something’s gone wrong for an individual. In this case you need to act fast to correct it. But by doing so you’ll turn detractors into promoters. Gearing up to respond effectively is the best way to improve satisfaction...