Explore our list of 85+ customer service statistics to make data-driven decisions and better understand the state of customer support.
And, all the customer service trends have one thing in common: the advent of AI and chatbots, which can elevate the customer experience and satisfaction. AI conversational technology has been dominating the online space as the most preferred form of communication in recent times, along with ...
Make your customer service professional summary concise and to-the-point. Using keywords from the job ad, mention your measurable achievements, convey your interpersonal skills and reflect your troubleshooting mastery. Customer service professional summary example Pro-active and performance-driven Client Ass...
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Customer Service Manager DaStuff, Los Angeles, CA January 2018–May 2023 Key Qualifications & Responsibilities: Boosted new customer NPS scores by 10%. Maintained a customer retention rate 40% above the company average. Prepared monthly reports on customer satisfaction (scores 90–98% consistently)....
The global CX Management market is estimated to reachUSD $11.4 billionin 2023, and is projected to reach expected to grow12.2%every year through 2028 to reach USD $20.4 billion (ReportLinker) Companies that view customer service as a value center — as opposed to a cost center — see3.5x ...
June 13 - 15, 2023 | A Free Virtual Event View the Archives Brought To You By The Producers Of A Leading Customer Experience Event CX Connect 2023 is a FREE virtual event from the team that brings you the CRM Evolution, SpeechTEK, and Smart Customer Service conferences, as well asCRMand...
Global State of Customer Service Report [2020] While customer surveys are fast becoming the go-to tool for brands to gather data and experience insights, not many analysts know how and when to use surveys to maximize their impact. We will be delving into all these details below, so keep re...
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“How would you feel if you could no longer use [Organization/Product/Service/Community]? A) Very disappointed B) Somewhat disappointed C) Not disappointed” Then you simply report on the % of members that fall into each category. There’s a nice overview here. ...