Salesforce claims organizations are the first to utilize data capture and real-time analytics for customer interactions. Moreover, allowing you to provide customized customer service in real-time. Key features Call center management tools. Call scripting, recording, and call logging. ...
Claims: We claim: 1. A method for keyboard command and control in a customer relationship management (CRM) system, the method comprising: detecting a pre-determined combination of keyboard strokes occurring in a user interface of a CRM application; and, responding to the detection of the pre-...