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" Your objective can address revenue, customer service, branding, or some other critical area. The Wall Street Journal Online (http://www.WSJ.com), for example, has an objective of achieving direct revenue with the site, as evidenced by the subscription business model. Kraft Foods takes a d...
Customer service - Online chat (anyone know what happened to it)? shawninvancouver Engaged , Dec 03, 2009 Copy link to clipboard Because I don't think it is healthy for me to call Adobe support any longer (bottling up anger, frustration, rage, etc....
Coffee Chat Webinar: LiveChat & SnapCall Matthew Joseph Atkinson Coffee Chat Webinar: LiveChat CX & Omnichannel Kuba Ruszkiewicz Coffee Chat Webinar: Optimizing Data Reporting for LiveChat Kaia Madalińska SMS Communication in Customer Service: How Do You Do It and When?
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1. Live chat for smoother customer service For customer service, the main goal of any new features and improvements is to make the experience faster and more pleasant, both for customer and company representative. After all, live chat is all about solving issues in the real time, isn’t it...
Companies often use chatbots as the front end of online chat sessions. Customer service chatbots are good at tapping into knowledge bases in order to answer customers' basic questions. When they can answer a question, that’s one less contact for agents or customer service reps to handle. Th...
1. Live chat for smoother customer service For customer service, the main goal of any new features and improvements is to make the experience faster and more pleasant, both for customer and company representative. After all, live chat is all about solving issues in the real time, isn’t it...
Discusses software products designed to enable rapid online customer service and electronic commerce support. WebCenter 2.0 from Acuity Corp., formerly iChat Inc.; @Once Express from Business Evolution Inc.; NetAgent from eShare Technologies Inc.; Features and capabilities; Pricing; Contact information...
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