Kariman A, Wahab Z, Shihab MS, Natalisa D (2022) The effect of E-CRM on customer loyalty with customer satisfaction as a mediation variable: study of users of BNI direct South Sumatra. Int Res J Manag IT Soc Sci 9(3):375–385. https://doi.org/10.21744/irjmis.v9n3.2089 Article Goo...
(2). The main reason for those who haven't used BNIFX is because they are afraid of adapting to the new system, so the product that is more in demand is BNI direct. (3). The main strategy undertaken is to optimize a very wide network of branch offices ...
5. BNI itself is a very aggressive and greedy organisation where they demand joining fees of you not advising of the ability to pay monthly or even giving that option at times and then if it does not work out for you even when you can show how poor quality service is given they still...
In order to plug the gap the present study has been conducted in the Indian service sector with samples from its four prestigious banks. The study that matches perceptions from both the contact employees and their customers reveals that (COSE) exerts its direct impact on several employee out ...
Value co-creation is defined by Service-Dominant logic as the application of competences and the integration of resources between users and providers during service delivery (Vargo and Lusch 2004, 2008). Studies on customer engagement have increased with the development of the social media (Gummerus...
SRA service levels are well below what you would expect for a regulator, so disappointed in their delay in coming back to me for something so simple. I have constantly had to chase them for months to get them to come back to me with updates, etc. I was able to call them initially th...
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商业银行品牌形象对顾客满意度的影响分析-analysis of the influence of commercial bank brand image on customer satisfaction.docx,学位论文独创性声明本论文是我个人在导师指导下进行的研究工作及取得的研究成果。论文中除了特别加以标注和致谢的地方外,不包含其他人或
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And no significant direct effect between service quality on customer loyalty. Test results are not directly prove Customer Satisfaction variable mediating effect on the influence of Quality of Service and Quality Products to Loyalty Services. This indicates that the better quality of service and product...